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Deposit not protected
You paid a deposit for an assured shorthold tenancy and no authorised scheme details were provided.
Tenancy deposit enquiries
Was your tenancy deposit not protected properly?
If you paid a tenancy deposit and did not receive the correct protection details, or your deposit was mishandled at the end of the tenancy, tell us what happened. We will review your enquiry and, where appropriate, connect you with an independent solicitor.
- Free initial enquiry
- No obligation to instruct
- Private rental matters
- Confidential enquiry process
Please note: Is This a Claim is not a firm of solicitors and does not provide legal advice. We operate an enquiry and referral service. Any legal advice or representation is provided by an independent solicitor you choose to instruct.
1
Tell us what happenedComplete the short enquiry form.
2
Your enquiry is reviewedWe consider the information supplied.
3
Suitable referralA panel solicitor may contact you.
Common tenancy deposit issues
Issues a solicitor may be able to assess
Not every deposit dispute becomes a claim. The tenancy type, whether a deposit was paid, and what information was provided will usually matter.
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Protected late
The deposit may eventually have been protected, but only after the required period had already passed.
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No prescribed information
You were not given the scheme information or required documents explaining where the deposit was held.
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Deposit not returned
The tenancy ended and your landlord or agent has still not returned the deposit or only repaid part of it.
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Unfair deductions
Deductions were taken for cleaning, damage or rent issues and you believe the deductions are not justified.
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Unsure what happened
You know a deposit was paid but are unsure whether it was protected or whether the correct process was followed.
How it works
A straightforward initial enquiry
You do not need to prepare a full legal statement before contacting us.
1
Complete the form
Explain what deposit you paid, whether the tenancy has ended and why you think the deposit was mishandled.
2
Initial review
Your information is reviewed to identify whether referral to a suitable professional may be appropriate.
3
Solicitor contact
Where appropriate and with your consent, an independent panel solicitor may contact you to discuss the matter.
Useful information to keep
You can still submit an enquiry without every document. However, these items may help a solicitor understand what happened.
- The tenancy agreement and start date
- Proof that the deposit was paid
- Any deposit protection certificate or scheme emails
- Messages with the landlord or letting agent about the deposit
Frequently asked questions
Tenancy deposit enquiries
What if I am not sure whether my deposit was protected?
You can still submit an enquiry. If you have any emails, certificates or messages about a deposit scheme, keep them ready in case a solicitor asks to see them.
Does the tenancy have to be over?
Not always. Some enquiries relate to the way the deposit was dealt with during the tenancy. Explain whether the tenancy is ongoing, ending or has already ended.
Does submitting the form start a court claim?
No. It is an initial enquiry only. It does not start proceedings, pause a legal deadline or create a solicitor-client relationship.
Will I definitely have a claim?
No. Whether a claim exists depends on the facts, the tenancy, and what happened with the deposit. A solicitor would need to assess the position properly.
Tell us what happened with your deposit
Complete the free initial enquiry and explain why you think the deposit was not dealt with properly.