×
Deposit not protected
You paid a tenancy deposit but cannot find evidence that it was placed in a government-approved protection scheme.
No Win, No Fee tenancy deposit claims
Was your tenancy deposit not protected properly?
If you paid a tenancy deposit to a private landlord or letting agent in England and the deposit rules were not followed, you may be able to claim compensation. Tell us what happened and we can assess whether referral to an independent solicitor may be appropriate.
- Free initial claim check
- No Win, No Fee may be available
- Claims can be considered after a tenancy ends
- Confidential enquiry process
Please note: Is This a Claim is not a firm of solicitors and does not provide legal advice. We operate an enquiry and referral service. No Win, No Fee funding is not guaranteed and is subject to an independent solicitor accepting your case and the terms of their funding agreement.
1
Tell us about your depositComplete the short claim-check form.
2
Free initial reviewWe review the information you provide.
3
Solicitor referralIf suitable, an independent solicitor may contact you.
Could you have a claim?
Common tenancy deposit protection problems
A breach does not automatically mean a particular level of compensation will be awarded. A solicitor will need to consider the tenancy, payment date, protection record and information you were given.
30
Protected late
The deposit was eventually registered, but you believe the landlord or agent did not protect it within the required period.
i
Required information missing
You did not receive the required information explaining how the deposit was protected and how the scheme operates.
?
You are unsure
You do not know whether your landlord complied. You can still submit an enquiry and provide whatever documents you have.
⌂
The tenancy has ended
Ending or leaving the tenancy does not necessarily prevent a deposit-protection issue from being reviewed.
£
Deposit return issues
If your deposit is being withheld, tell us. The appropriate route may differ depending on whether the deposit was protected and whether there is a deductions dispute.
How it works
A simple way to check your position
You do not need to draft a legal letter or know the name of the correct deposit scheme before contacting us.
1
Complete the claim check
Tell us the deposit amount, whether the tenancy is ongoing and what you were told about deposit protection.
2
Your enquiry is reviewed
We consider the information supplied to identify whether a referral to a suitable professional may be appropriate.
3
Discuss funding
If an independent panel solicitor accepts the case, they can explain the claim, likely next steps and whether they can offer No Win, No Fee funding.
What could the court award?
If the court finds that the tenancy deposit protection requirements were not complied with, it may order the landlord to deal with the deposit as required and may also order a payment of up to three times the original deposit.
No Win, No Fee: this may be offered by a panel solicitor if they accept your case. The success fee, treatment of expenses and any other costs depend on the written agreement you enter into with that solicitor.
Up to 3×
Potential deposit compensation
The amount is not automatic. The court determines the appropriate award within the statutory range based on the circumstances of the breach.
Useful documents to keep
You can still submit an enquiry if you do not have everything. These items can help a solicitor check what happened.
- Your tenancy agreement
- Proof of the deposit payment
- Any deposit protection certificate or scheme email
- Prescribed information or documents provided by the landlord or agent
- Emails or messages about the deposit
Frequently asked questions
Tenancy deposit claims
How quickly should a tenancy deposit be protected?
For deposits that are subject to the statutory protection rules in England, the landlord or agent generally has 30 days after receiving the deposit to protect it and provide the required information.
How much compensation could I receive?
If a court finds a qualifying breach, it may order a payment of up to three times the original deposit. The amount depends on the facts and is not guaranteed.
Can I enquire if my tenancy has already ended?
Yes. You can submit an enquiry about a former tenancy. A solicitor can then assess the dates and whether a claim remains available.
Does No Win, No Fee mean I will never pay anything?
Not necessarily. Funding terms differ between solicitors. If a panel solicitor offers a conditional fee agreement, they should explain any success fee, expenses, insurance or other potential costs before you decide whether to instruct them.
Is This a Claim my solicitor?
No. Is This a Claim is an enquiry and referral service, not a firm of solicitors. Any legal advice and representation is provided by an independent solicitor you choose to instruct.
Not sure whether your deposit was protected?
Complete the free initial claim check and tell us what you know.