Privacy Policy

1. Who we are

Is This a Claim operates a legal enquiry and referral service. We are not a firm of solicitors and we do not provide legal advice. Where appropriate and with the relevant permission, we may introduce an enquirer to an independent solicitor who will decide separately whether they are able to assist.

For personal information collected through this website, Is This a Claim acts as the data controller unless we explain otherwise.

Contact: info@isthisaclaim.uk or 07884 151 390.

2. Information we collect

The information we collect depends on how you use the website and what you choose to tell us.

Special category information

Please avoid including unnecessary sensitive information in free-text fields. In some housing enquiries you may choose to provide information about your health or another type of special category information. Where this happens, we will only process that information where an additional lawful condition applies, for example where you have given explicit consent or where processing is necessary in connection with the establishment, exercise or defence of legal claims.

3. How we use your information

We may use personal information to:

• receive, record and review your enquiry;
• contact you about the information you have submitted;
• assess whether your enquiry may be suitable for referral to an independent solicitor;
• send relevant information to an independent panel solicitor where appropriate;
• administer and keep records of referrals and permissions;
• understand which pages, campaigns or advertising sources generated an enquiry;
• protect the website, prevent spam, fraud or misuse and troubleshoot technical problems;
• respond to complaints, enquiries or requests about your information; and
• comply with legal or regulatory obligations and establish, exercise or defend legal rights.

Submitting an enquiry does not create a solicitor-client relationship and does not guarantee that a solicitor will accept your case.

4. Our lawful bases

Depending on the purpose, we may rely on one or more of the following lawful bases under UK data protection law:

• Legitimate interests – for operating the enquiry service, reviewing and administering enquiries, maintaining appropriate business records, measuring the source of enquiries and protecting the website, where those interests are not overridden by your rights and interests.
• Consent – where we ask for your agreement to use or share information for a particular purpose, including where appropriate to pass your enquiry to an independent panel solicitor. You may withdraw consent at any time, although this will not affect processing that was lawful before withdrawal.
• Legal obligation – where we need to process information to comply with a legal duty.
• Legal claims – where applicable to special category information and processing is necessary for the establishment, exercise or defence of legal claims.

5. Who we may share information with

We do not sell your personal information.

We may share information with:

• Independent panel solicitors where a referral is appropriate and the relevant permission has been given. A solicitor receiving your information will generally act as a separate data controller and will provide their own privacy information.
• Website, hosting, email, form-processing, security and IT service providers that process information on our behalf in order to operate and protect the service.
• Professional advisers, insurers, regulators, public authorities or law-enforcement bodies where disclosure is necessary and lawful.
• A buyer, investor or successor organisation if the service or its assets are transferred, subject to appropriate confidentiality and data-protection safeguards.

6. How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. When deciding how long to retain enquiry information, we take account of the time needed to assess and administer a referral, maintain records of permissions and referrals, respond to complaints, comply with legal requirements and establish or defend legal claims.

When information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.

7. International transfers

Some technology or service providers may process personal information outside the United Kingdom. Where a restricted international transfer takes place, we will take steps required by UK data-protection law to ensure an appropriate level of protection, such as using an adequacy regulation or approved contractual safeguards where applicable.

8. Cookies, analytics and advertising attribution

Our forms may record the page you used and advertising or campaign identifiers contained in the web address so that we can understand where an enquiry came from.

The website may also use essential technologies needed for security and operation. If we introduce non-essential analytics or advertising cookies or similar technologies that require consent, we will provide appropriate consent controls and information before using them.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• raise a complaint about how your information is handled.

These rights are not absolute and may be subject to legal exemptions. To exercise a right, contact us using the details below. We may need to confirm your identity before acting on a request.

10. Complaints

If you are concerned about how we use your information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Information about making a complaint is available at ico.org.uk.

11. Children

This enquiry service is intended for adults. We do not knowingly seek to collect information directly from children through these enquiry forms.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes to the service, our suppliers or legal requirements. The latest version will be published on this page and the “last updated” date will be revised.

13. Contact us