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Damp and mould
Persistent condensation, black mould, penetrating damp or moisture affecting walls, ceilings and belongings.
Housing disrepair enquiries
Is your landlord failing to repair your home?
Tell us about unresolved damp, mould, leaks, broken heating or unsafe conditions in your rented home. We will review your enquiry and, where appropriate, connect you with an independent solicitor.
- Free initial enquiry
- No obligation to instruct
- Private and social tenants
- Confidential enquiry process
Please note: Is This a Claim is not a firm of solicitors and does not provide legal advice. We operate an enquiry and referral service. Any legal advice or representation is provided by an independent solicitor you choose to instruct.
1
Tell us what happenedComplete the short enquiry form.
2
Your enquiry is reviewedWe consider the information supplied.
3
Suitable referralA panel solicitor may contact you.
Common housing problems
Problems a housing solicitor may be able to assess
A repair issue does not automatically mean there is a claim. The circumstances, notice given to the landlord and evidence will need to be considered.
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Leaks and water damage
Leaks from roofs, pipes, bathrooms or neighbouring properties that remain unresolved.
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Heating and hot water
Broken boilers, inadequate heating or long periods without reliable hot water.
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Electrical safety
Dangerous wiring, damaged sockets, exposed cables or recurring electrical faults.
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Structural defects
Cracking, unsafe ceilings, defective windows, doors, floors or parts of the building exterior.
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Other unsafe conditions
Pests linked to defects, sanitation problems or hazards that may make the home unsafe.
How it works
A straightforward initial enquiry
You do not need to prepare a full legal statement before contacting us.
1
Complete the form
Give a brief explanation of the defect, how long it has continued and who your landlord is.
2
Initial review
Your information is reviewed to identify whether referral to a suitable professional may be appropriate.
3
Solicitor contact
Where appropriate and with your consent, an independent panel solicitor may contact you to discuss the matter.
Useful information to keep
You can still submit an enquiry without every document. However, these items may help a solicitor understand what happened.
- Photos or videos showing the disrepair
- Emails, messages or repair reports sent to the landlord
- A simple timeline of reports and repair visits
- Tenancy documents and relevant inspection records
Frequently asked questions
Housing disrepair enquiries
Do I need to have reported the problem?
Evidence that the landlord or agent was told about the problem can be important. Explain how and when you reported it, even where the report was made verbally.
Can private tenants make an enquiry?
Yes. The form is open to private, council and housing-association tenants. Whether legal action is available depends on the facts.
Does submitting the form start a court claim?
No. It is an initial enquiry only. It does not start proceedings, pause a legal deadline or create a solicitor-client relationship.
Should I stop paying rent?
Do not stop paying rent merely because repairs are outstanding without first obtaining specific legal advice about your circumstances.
Tell us about the condition of your home
Complete the free initial enquiry and explain what you have already reported.